Shipping policy

1. Delivery areas

We currently offer delivery within South Africa.

Certain remote areas may have longer delivery times or additional delivery charges depending on courier availability.

2. Processing time

Orders are generally processed after successful payment has been received and verified.

Orders are normally dispatched within [1–2 BUSINESS DAYS], unless otherwise stated on the product page or at checkout.

Orders placed on weekends or public holidays will generally be processed on the next applicable business day.

3. Delivery time

Estimated delivery is generally:

Major metropolitan areas: [1–3 BUSINESS DAYS]

Other areas: [2–5 BUSINESS DAYS]

These are estimates and are not guaranteed delivery times.

Courier delays, public holidays, adverse weather, incorrect delivery information, remote-area delivery requirements and other circumstances outside PadelCartel's reasonable control may affect delivery times.

4. Shipping costs

Shipping charges will be displayed during checkout before payment is completed.

Where PadelCartel offers free delivery, the applicable qualifying conditions will be displayed on the website or during checkout.

Promotional free-delivery offers may be subject to minimum order values, selected products, locations or other promotional conditions.

5. Order tracking

Where tracking is available, customers may receive tracking information by email, SMS or another applicable communication method.

Once an order has been handed to the courier, delivery is subject to the courier's operational processes.

6. Incorrect delivery information

Customers are responsible for providing accurate delivery information during checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply to resend the order where permitted by law.

7. Failed delivery attempts

If a courier is unable to deliver an order after reasonable delivery attempts, the parcel may be returned to PadelCartel or handled in accordance with the courier's applicable procedures.

We may contact the customer to arrange further delivery.

Additional delivery charges may apply where the failed delivery resulted from incorrect or incomplete information supplied by the customer, subject to applicable law.

8. Damaged parcels

Customers should inspect the external packaging when receiving their order.

If a parcel appears significantly damaged, customers should, where reasonably possible, notify the courier and contact PadelCartel as soon as possible.

If the product inside is damaged, defective or incorrect, please contact us with your order number and photographs of the packaging and product.

9. Missing or incorrect items

If you receive an incorrect, incomplete or missing item, please contact us as soon as reasonably possible.

Please provide:

  • Order number;

  • Name;

  • Description of the issue; and

  • Photographs where applicable.

We will investigate the issue and provide an appropriate resolution.

10. Delivery delays

While we work with courier partners to deliver orders as quickly as possible, PadelCartel cannot guarantee a specific delivery date unless expressly agreed in writing.

If an order is significantly delayed beyond the applicable agreed or legally required period, customers may have rights under South African law.